News & Resources
April 29, 2021

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Lessons Learned from the COVID-19 Front Lines: The Value and Importance of Patient Communication

COVID-19 Resources
By D. Ruby Sahoo, DO, MBA, FACP, SFHM, Hospital Medicine Performance Director & Kip Wenger, DO, FACOEP, FACEP, Regional Performance Director, Emergency Medicine, Southeast Group


While timely clinician-patient communication is always a primary goal of every interaction across TeamHealth, the special challenges brought on by COVID-19 exposed new truths about the need for empathetic, understandable information exchange. Throughout the pandemic, hospitals saw routine interactions transform into fearful, anxiety-inducing scenarios, potentially leading to adverse patient experiences. In our latest white paper, the team discusses innovative solutions and best practices to implement to improve patient experience – including TeamHealth’s new A-PEX program – and the continued need for empathic and effective patient communication.