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Improving Patient Flow Helps This California Hospital Dramatically Improve Metrics

The busy emergency department (ED) at Sharp Grossmont Hospital, the largest healthcare facility in East San Diego County, treats more than 100,000 patients annually.

TeamHealth, Sharp Grossmont’s ED management partner, organized a rapid process improvement event with a multidisciplinary team of physicians, nurses and ancillary support service representatives who worked collaboratively to identify barriers related to poor throughput and patient satisfaction.

Six months after instituting the new patient flow model, Sharp Grossmont experienced dramatic improvements. The new intake process helped lower arrival-to-clinician time and dramatically reduced LWOT from 4.45% to 0.8%. Patient LOS in the low-acuity AcceleratED Care area fell from almost 410 minutes to 156 minutes. Clinicians also felt more empowered through their participation in the transformation, thereby contributing to improve team collaboration, communication, engagement, and morale.

Click here to read our full case study with Sharp Grossmont Hospital in San Diego, California.

To learn how TeamHealth can work to solve your emergency department flow challenges, call 800.818.1498 or email us at