Patient experience is a vital yet often overlooked component of the anesthesiology service line. TeamHealth’s proprietary A-PEX (Achieving Peak Performance in Patient Experience) program enhances outcomes and strengthens patient satisfaction. In a Cincinnati non-profit hospital, the anesthesiology team has sustained exceptional patient experience scores after A-PEX implementation.
- Facility: A 555-bed, non-profit hospital in Cincinnati, Ohio
- TeamHealth Services: Emergency Medicine and Anesthesia
The hospital is a five-star facility serving the greater Cincinnati area and has been named the #1 hospital in Greater Cincinnati by U.S. News & World Report for many years. The anesthesia team manages roughly 48 anesthesia sites daily and 130-180 anesthetics per day for non-traumatic surgery per day for the robust and busy facility. With a sharp focus on patient experience and retention, facility leadership charged its clinical departments to remain competitive in national rankings. Because perioperative interactions are often missed opportunities for strengthening patient experience, the anesthesia department – already partnered with TeamHealth – sought to implement data-driven and proven tactics to sustain scores and engage clinicians.
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