Performance Improvement
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How a Change in Management Increased Patient Satisfaction Metrics
March 21, 2019
A central Florida regional health system was experiencing metrics issues within its two facilities. Several ownership and leadership changes in the hospitals’ hospitalist services group left the facilities with low patient and clinician satisfaction, lengths of stay well above benchmarks and problems with recruiting and retaining physicians. In September 2017, the system brought TeamHealth aboard...
Improving Patient Flow Helps This California Hospital Dramatically Improve Metrics
January 15, 2019
The busy emergency department (ED) at Sharp Grossmont Hospital, the largest healthcare facility in East San Diego County, treats more than 100,000 patients annually. TeamHealth, Sharp Grossmont’s ED management partner, organized a rapid process improvement event with a multidisciplinary team of physicians, nurses and ancillary support service representatives who worked collaboratively to identify barriers related...