For a moment, imagine being a patient in the hospital or emergency department and seeing multiple caregivers for no more than just a few minutes each. Each caregiver has important information to share with you, and some of that information is new and perhaps difficult to comprehend. Those types of patient experiences can be impacted by teaching clinicians to communicate a consistent message, providing positive aspects in the patient experience.
In their most recent white paper, the team discusses TeamHealth’s new patient experience program, A-PEX (Achieving Peak Performance in Patient Experience). The turnkey A-PEX program is facilitating mutually beneficial results in the departments and hospitals where it’s been introduced going beyond the basic “checklist approach” to patient satisfaction. Download the white paper to learn more.