Exceptional patient experiences aren’t left to chance—they’re the result of a culture of compassion, intentional leadership, and empowered care teams. In this engaging panel discussion, join Dr. Christine Cattaneo, Regional Medical Director, Anesthesiology and other healthcare leaders as they share proven strategies for improving patient experience by turning feedback into meaningful change.
Discover how top-performing systems are hardwiring compassion across every role and touchpoint, using team-wide accountability, trust-building, and real-time feedback loops. Panelists dive into how to respond to negative patient feedback without harming staff morale, and which leadership behaviors help sustain a culture of excellence even during challenging times.
Whether you’re a hospital executive, clinician leader, or quality improvement professional, this conversation offers actionable insights to strengthen patient connection and elevate care.