For every patient, surgical interaction is a highly personalized experience. Anesthesiology offers a vital juncture for patient experience. With multiple points of patient transition and communication, the perioperative space should be a key focus for teams seeking to strengthen their patient experience and satisfaction. As new technologies and innovations improve outcomes and drive better care delivery, patient expectations rise accordingly. In response to this demand, TeamHealth created a proprietary patient experience program, APEX. The program emphasizes education, research, and tactics like shadow rounding to enhance care delivery and patient experience.
Shadow Rounding Enhances System’s Anesthesiology Patient Experience Priorities
At TeamHealth, we know that patient experience is more than satisfaction scores. Improving patient experience can have ripple effects throughout a facility – strengthening care delivery, boosting a facility or system’s performance, and creating a more engaged clinical team. Download the full case study below to discover the team’s impressive results and how they markedly increased their OAS CAHPS. Please get in touch with our team to see how we can help your hospital or health system.