Patient Experience

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Patient Experience Week: A Focus on Empathy

By Rohit Uppal, MD, MBA, Chief Clinical Officer, Hospitalist Services   Patient Experience Week provides an opportunity to celebrate and honor our TeamHealth clinicians for the important work they do every day to ensure our patients and communities receive the best possible healthcare. At TeamHealth, our focus on leadership and culture ensures that our teams...

Patient Experience of Care

By Kevin Klauer, DO, EJD, TeamHealth Chief Medical Officer for Hospital-Based Services, Chief Risk Officer Patient experience of care, historically referred to as patient satisfaction, is critically important to the success of any healthcare institution, organization and individual clinician. While healthcare organizations appropriately focus on important quality metrics reflecting clinical outcomes, the patient’s experience is...