Patient Experience

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Cultivating Compassion: Patient Experience and Clinician Wellness Impacts

By Kip Wenger, DO, FACOEP, FACEP, Regional Performance Director, Emergency Medicine, Southeast Group   On average, physicians give patients 11 seconds to explain their reasons for seeking care before interrupting them. This statistic is staggering on paper. Yet, in a busy, fast-paced healthcare setting, it is likely not shocking to many clinicians. Patient experience is...

Reducing Opioid Use in Anesthesia

By Stephen M. Powell, MD, Facility Medical Director, Anesthesia, The Christ Hospital and Michael McReynolds, MD, Assistant Medical Director, Anesthesia, The Christ Hospital   For centuries, people have known about the beneficial effects of opioids, along with their side effects and addictive possibilities. In recent decades, healthcare providers began prescribing opioid medications at higher and...

Patient Experience Week: A Focus on Empathy

By Rohit Uppal, MD, MBA, Chief Clinical Officer, Hospitalist Services   Patient Experience Week provides an opportunity to celebrate and honor our TeamHealth clinicians for the important work they do every day to ensure our patients and communities receive the best possible healthcare. At TeamHealth, our focus on leadership and culture ensures that our teams...

Patient Experience of Care

By Kevin Klauer, DO, EJD, TeamHealth Chief Medical Officer for Hospital-Based Services, Chief Risk Officer Patient experience of care, historically referred to as patient satisfaction, is critically important to the success of any healthcare institution, organization and individual clinician. While healthcare organizations appropriately focus on important quality metrics reflecting clinical outcomes, the patient’s experience is...