Does the total average waiting time for all patients exceed 3 hours (or 4 hours if your ED volume is above 25,000)?

Does the number of patients who leave without being seen exceed 2%?

Do you have patients waiting in triage for longer than 20 minutes or more than 5 patients at a time waiting for triage?

Do you have times where all monitored beds in the ED are occupied?

Do you hold admitted patients in the ED on a regular basis (more than 1 day a week or for longer than 2 hours after admission orders)?

Are your patient satisfaction scores under 85% and/or declining?

Do agency/locums nurses make up more than 10% of your ED nursing staff?